Refund policy
Refunds and Returns Policy
The Outback Op Shop Australia
Thank you for shopping with The Outback Op Shop Australia. We are proud to offer affordable, quality second-hand and new items to our community and customers across Australia. Please read the following policy carefully before making a purchase.
By purchasing from us, you acknowledge that second-hand items are not comparable to brand-new retail stock and that condition classifications are provided as a guide only.
1. Returns Eligibility
We accept returns only in the following circumstances:
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You received the incorrect item
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The item is significantly damaged and the damage was not disclosed in the listing
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The item is materially not as described
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You selected the wrong size and are requesting an exchange or store credit (subject to approval)
To be eligible for a return:
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The item must be returned within 14 days of delivery
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The item must be in the same condition as received, with no additional wear, damage, stains, or odours
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Proof of purchase is required
2. Condition, Minor Flaws & Second-Hand Expectations
All second-hand clothing is individually checked and classified at the time of listing. However, due to the high volume of items processed and the nature of second-hand retail, small imperfections may occasionally be missed.
These may include, but are not limited to:
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Light marks
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Loose threads
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Minor pilling
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Signs of handling or storage
These are considered normal for preloved clothing and do not constitute a fault, defect, or misrepresentation.
Items are displayed in-store and may be tried on by customers. As such, minor changes in condition may occur between listing and dispatch and do not qualify for a return.
Condition classifications are based on our assessment and experience and may differ slightly from individual expectations.
3. Items Not Eligible for Return or Exchange
The following items are final sale, unless required by Australian Consumer Law:
Pay Per Kilo Items
All Pay Per Kilo purchases are sold as-is and are not eligible for return, refund, or exchange.
Clearance Items
All clearance items are sold as-is. These items may include heavily discounted stock, minor imperfections, damaged packaging, or end-of-line products. No returns, refunds, or exchanges are available on clearance purchases.
4. Refund and Store Credit Options
If your return is approved, one of the following will apply:
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Refund to original payment method
Available only where an item is confirmed to be incorrect, significantly damaged, or materially misdescribed. -
Store credit
Offered for approved size-related returns or exchanges.
All refunds and store credits are processed within 7 business days of receiving and inspecting the returned item.
5. Return Shipping
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Customers are responsible for return postage unless the item is incorrect or faulty
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We strongly recommend using a tracked shipping service
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The Outback Op Shop Australia is not responsible for lost or delayed return parcels
6. Exchanges (In-Store & Online)
In-Store Exchanges
Items may be exchanged in-store at 26 Hutton Street, Injune QLD 4454, subject to availability and eligibility. Proof of purchase is required.
Online Exchanges
Please contact us before returning any item to confirm eligibility and stock availability. Return postage is at the customer’s expense. Once received, your exchange or store credit will be processed as approved.
7. How to Start a Return or Exchange
To request a return or exchange, please email info@theoutbackopshop.com with:
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Your order number
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A brief explanation of the issue
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Clear photos of the item (where applicable)
Once reviewed, you will be advised of the next steps.
8. Contact Us
We are always happy to help and aim to be fair and transparent.